Frequently asked questions
Yes, our notebooks are ready for immediate use, and we have also installed all the drivers - so you can start using the device straight away.
We offer a 12-month warranty.
We extend the statutory withdrawal period of 14 days by a further 14 days.
This makes a total of 28 days.
Credit and debit cards, PayPal, Apple Pay, Klarna Pay now, Klarna SOFORT bank transfer, Giropay, SEPA bank transfer
Your order will be shipped as soon as we receive your payment.
We use the DHL service.
As you wish - more at https://esa-tech.de/contact-us.html
Yes - every notebook we sell includes an original or compatible charger.
We try to answer questions sent to us within 24 hours (within working days) - but within a maximum of two working days.
If the response time has exceeded the defined maximum for you, please let us know by sending an email to e.dmitrik@esa-tech.de or a.oksenenko@esa-tech.de.
Yes, we ask you to unpack the notebook according to the enclosed instructions so that we can ensure that the packaging and the notebook are not damaged during unpacking.
Yes, should something theoretically go wrong with the notebook over time, it is possible to return the notebook in our packaging after contacting us. (The packaging we use is ideal for sending notebooks safely).
Any more questions?
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